RETURNS & EXCHANGE POLICY
Thank you for shopping with Canvas & Weaves. We encourage you to review the following terms carefully before placing an order. By completing a purchase on our website, you acknowledge and agree to the conditions outlined below.
Please note: We use DTDC for shipping within India which takes approximately 3-5 working days to deliver the order once shipped.
NON-RETURNABLE & NON-EXCHANGEABLE ITEMS
Please note that we do not accept returns or exchanges for the following categories:
A) Products from the following brands are strictly non-returnable and non-exchangeable:
CHOLA, RAJIRAMNIQ, AKAARO, SHADES OF INDIA, STUDIO MEDIUM, SUPARNA SOM, NIRJARA, INDIAN SUMMER STORY, MARCHE, MAISON SHEFALI, PAULMI & HARSH, MOBORR, JUANITA, MYOHO, MAC DUGGAL.
B) Items explicitly marked as “NOT ELIGIBLE FOR RETURN OR EXCHANGE” on the product description page.
C) Sale items and discounted orders cannot be returned or exchanged.
D) Custom-made or made-to-measure orders cannot be returned or exchanged.
E) Items purchased using credit notes or gift vouchers.
F) ART, HOMEWARE, AND JEWELLERY products are non-returnable and non-exchangeable due to their fragile, hygiene and bulky nature.
IF YOU RECEIVE A WRONG OR DAMAGED ITEM
In the unlikely event that you receive an incorrect or damaged product, please email us at hello@canvasandweaves.com within 48 hours of delivery, along with clear images of the issue and your order number. Requests received after this window may not be accommodated.
RETURN & EXCHANGE PROCESS
Returns or exchanges are only applicable to eligible products and must be initiated within 7 days of receiving your order.
To begin the process, kindly email hello@canvasandweaves.com with your order number, reason for return/exchange, and supporting images if applicable.
All return requests are subject to review. Canvas & Weaves reserves the right to decline return or exchange requests that are excessive, unreasonable, or do not comply with our policy.
RETURN CONDITIONS
- Items must be returned in unused condition, with original tags, packaging, and invoice intact.
- The buyer is responsible for arranging and covering the cost of return shipping.
- We do not offer reverse pick-up services at this time.
All eligible returns must be sent to the following address:
GREEN VIBES COLLECTIVE LLP
B-250, Phase 1, Ashok Vihar
Near Golden Bells School
Delhi 110052
Phone: +91 9874727947
REFUND TERMS
Once your return is approved and received in good condition, your refund will be processed to the original payment method. Please allow 7–14 business days for the amount to reflect in your account, subject to your bank or payment provider’s processing time.
Shipping fees are non-refundable.
PRODUCT VARIATIONS & HANDCRAFTED NATURE
Our collections are curated from independent labels and artisans, and many items are handcrafted. As such, slight variations in colour, texture, weave, or print placement are natural characteristics—not defects. We encourage you to read product descriptions carefully and reach out to us with questions before making a purchase.
NEED ASSISTANCE?
For any support or clarification, our team is here to help:
📧 hello@canvasandweaves.com
Whatsapp us at +65 92711141