Shipping Fees, Returns & Exchanges

SHIPPING FEES - APPAREL(IN SINGAPORE DOLLARS)

*Shipping charges are displayed at checkout before payment, in your local currency.
*Free shipping is not available for orders with discounts or promotions.
*All our products are made to order and shipped from India.

RETURNS and EXCHANGES

Please review our Returns & Exchange policy carefully before making a purchase. By placing an order with Canvas & Weaves, you acknowledge and agree to the following terms.

NON-RETURNABLE & NON-EXCHANGEABLE ITEMS

Brands NOT eligible for return or exchange: Chola, Rajiramniq, Akaaro, Shades of India, Studio Medium, Suparna Som, Nirjara, Marche, Indian Summer Story, Maison Shefali, Paulmi & Harsh , Moborr, Myoho, Mac Duggal, Prahnaaya , Swatti Kapoor, Sheetal Batra
Any item explicitly marked as "Not eligible for Return or Exchange" in the description will not be accepted for return or exchange.
Sale items are non-returnable and non-exchangeable.
Customized orders are non-returnable and non-exchangeable.
As curators working with artisan-centric brands, our handcrafted products undergo rigorous quality checks. However, since the garments are made using natural processes like natural dyes and handwoven fabrics, it may lead to irregularities, highlighting the uniqueness of each piece. Please review product descriptions carefully; these irregularities are not defects but distinctive features celebrating the handmade nature of our items.
Items purchased using credit notes are not eligible for return or exchange

RETURN & EXCHANGE PROCESS

If you receive an incorrect or damaged item, please contact us at hello@canvasandweaves.com within 24 hours of delivery. Eligible items must be returned within 7 days of receipt. To initiate a return or exchange, email us at hello@canvasandweaves.com. We reserve the right to decline excessive or unreasonable return requests.

Destination	Return Shipping Address
Singapore	Canvas & Weaves 25 Balmoral Park #02-02 Pinewood Gardens Singapore – 259854, Contact no - +65 9100 1417
India	B-250, Phase 1, Ashok Vihar Near Golden Bells School Delhi - 110052 Contact no - +91 9874727947
Rest of the World	Canvas & Weaves 25 Balmoral Park #02-02 Pinewood Gardens Singapore – 259854, Contact no - +65 9100 1417

RETURN CONDITIONS

Items must be unworn, with original tags and packaging intact.
The buyer must arrange and pay for return shipping.

REFUND

Once a return is approved, the refund will be processed to the original payment method. Refunds may take 7 to 14 business days to reflect, depending on your financial institution. Shipping costs are non-refundable.

CUSTOMS & DUTIES

For international orders, customs duties, import taxes, and VAT are determined by local authorities and are not included in our listed prices.

These are payable by the customer directly to the courier or customs office upon delivery.

Please note:

Customs rates vary by country.
If duties or taxes remain unpaid upon delivery, your package may be withheld or destroyed by customs. Such instances are not eligible for cancellation, refund, or replacement.
We recommend checking with your local customs office for details on applicable charges before placing your order. For international orders, any applicable customs and duties are the responsibility of the customer upon arrival.

SHIPPING FEES — ART, HOMEWARE, JEWELLERY & ACCESSORIES

Shipping fees for Art, Homeware, Jewellery, and Accessories are calculated based on your location.
You’ll see the final shipping cost reflected in your local currency at checkout.

RETURNS & EXCHANGE — ART, HOMEWARE, JEWELLERY & ACCESSORIES

Please note that Art, Homeware, Jewellery, and Accessories are not eligible for returns or exchanges.
If your order arrives damaged, kindly email us at [ hello@canvasandweaves.com ] with clear images within 24 hours of delivery. Our team will assess the issue and get back to you with the next steps.

Questions? Contact us – hello@canvasandweaves.com or contact us during office hour by whatsapp - +65 9271 1141