C&W Points - FAQ

🎁 Canvas and Weaves Loyalty Points – FAQ

Welcome to the Canvas and Weaves Loyalty Program! We’re excited to reward you for shopping with us. Here’s everything you need to know about earning and redeeming your points.

  1. 🪙 How do I earn points?

You earn 100 points for every $100 you spend on our platform. So if you spend $250, you’ll earn 250 points.


  1. 💵 How much are my points worth?

Every 100 points = $10 in store credit. So 300 points = $30 off your purchase.


  1. 🎯 What’s the minimum number of points I need to redeem?

You need at least 600 points (worth $60) to make a redemption. Redemptions below this threshold are not allowed.


  1. 🚫 Is there a maximum limit to how many points I can redeem at once?

Yes — you can only redeem up to 600 points ($60) per purchase, regardless of how many points you’ve earned.


  1. 🛍️ Where can I use my points?

You can redeem your points on any eligible purchase directly on our website during checkout.


  1. ⏳ Do my points expire?

Yes, points will expire 12 months from the date they were earned if not used. We'll send you reminders before they expire!


  1. 👤 How can I check my point balance?

Simply log into your Canvas and Weaves account and head over to the "My Points" section in your profile.


  1. 🎁 Can I earn points on all purchases?

Points are earned on the product value only, excluding taxes, shipping, and promotional discounts.


  1. 📦 Can I use points along with other discounts or promo codes?

Yes — you can use your points in combination with other on-site discounts. However, you will only be able to use one promo/voucher code at any point in time.


  1. 🙋♀️ What happens if I return a product I earned points on?

If you return a product, the points earned on that product will be deducted from your balance.


  1. 💳 Do I earn points if I use a gift card to pay?

You’ll earn points on the full amount paid, even if you used a gift card to complete your purchase.


  1. 📧 Still have questions?

Reach out to our support team at support@canvasandweaves.com — we’re happy to help!