Returns, Refunds & FAQ

Returns

  • If you are unhappy with your online purchase at Canvas & Weaves, we will help you with an exchange or full refund. To be eligible, you will need to write to us at Hello@canvasandweaves.com within 2 weeks of receiving your order.
  • We will need you to send the product back, at your cost, to our Singapore location, in its original condition.

Address :

Canvas & Weaves

25 Balmoral Park

02-02 Pinewood Gardens,

Singapore - 259854

  • Once we receive the product, our team will inspect the same and if it meets all return guidelines and is found in its original condition, we shall initiate a store credit or a full refund as the case may be. It can then take up to 14 days for the refund credit to reflect in your account.
  • Kindly write to us at hello@canvasandweaves.com and we will assist you through the return process.
  • We have a right to refuse excessive or unreasonable return requests.

Exchange

  • If the ordered piece doesn't fit you, you may send us an email at hello@canvasandweaves.com before shipping it back to our postal address mentioned below. 
  • Please select a new piece / size you want in exchange. 
Canvas & Weaves
25 Balmoral Park,
02-02 Pinewood Gardens
Singapore - 259854

Sale Items

  • Items sold under promotions, or at a discounted price cannot be exchanged or returned.
 

Damages

  • In the event of any defects or damages, please email us at hello@canvasandweaves.com within 24 hours of receiving your product along with photographs of the product highlighting the issue. Our team will respond back right away to remedy the situation.
 

Frequently Asked Questions

How do the items I order get to me?
  • Canvas & Weaves is a marketplace for original art & sustainable fashion. So items purchased on Canvas & Weaves are shipped by the brand/artists that made them. If you ordered multiple items, your order may arrive in more than one shipment. Once an item ships, you'll receive a tracking number for each package via email.
  • If you have questions about your order, please reach out to us via email at hello@canvasandweaves.com .We will get back to you with an answer as quickly as we can.  
 
How long will it take for my order to arrive?
  • We encourage you to check and read about your purchase & dispatch date before placing an order. Since items ship directly from the designer/artist that made the product(s) you ordered, the time it takes you to receive them would depend on that designers processes.
  • However, most merchandise should be dispatched within 10-14 business days, if not sooner. If you think your package is delayed too much, or if you have any other issues, we want to help!  Please feel free to contact us so we can check on your order: hello@canvasandweaves.com
  • For urgent orders, do get in touch with us and we will try our best to expedite delivery.
 
Tracking Your Order
  • Once your order has been placed, you will receive an order confirmation via email. This email confirms that your order has been received and has been sent into production. As soon as your order has finished production, you will receive a second email with a link that will direct you to updated tracking information.
  • You can get in touch with us on hello@canvasandweaves.com for any questions related to your order or delivery.  
    Customs & Duties
    • For all international deliveries, customs and duties will have to be paid on arrival by the customer if applicable.