Shipping Fees & FAQ

Over the years, we have seen that the shipping costs have gradually escalated. COVID-19 and the recent Ukraine situation have impacted the global aviation industry and global supply chains the most. 

In order for our delivery partners to maintain a reliable and high quality delivery service for you, DHL Express introduced this temporary Emergency Situation Surcharge (ESS) in 2020. However, it is no longer possible for a small business like ours to incur these extra charges relating to the shipping of products. 
                                       

 SHIPPING COST FOR APPARELS 

*PRICE IN SINGAPORE DOLLARS                                               

 

 

 SHIPPING COST FOR HOME & ART

 *PRICE IN SINGAPORE DOLLARS  

                                            

INTERNATIONAL SHIPPING:
  • Duties & Taxes for international orders are not included in your order and are applicable over and above the shipping charges paid at checkout.
  • The deliveries are dispatched to the shipping address recorded at checkout.
  • Most countries charge duties on imported items which are levied at the time of port entry, and they vary based on the destination country and the products imported.
  • Customers to pay the applicable duties and taxes directly to the shipping agency at the time of order delivery. If a customer refuses to pay these charges and therefore delivery is not possible, no refunds will be entertained. You may refer to our Return & Exchange Policy for more details.

 

TRACKING AND DELIVERY:
  • Post shipping, the details of tracking number and information of the shipping agency will be shared via email.
  • Orders can be tracked using the consignment/tracking number on the shipping partner’s website.
  • Please ensure the complete shipping address including zip code and a mobile number to ensure hassle free delivery.
  • In case of failure to deliver due to incorrect details, no refunds will be entertained. Please refer to our Return & Exchange Policy for more details.

 

Frequently Asked Questions

 

  1. How long will it take for my order to arrive?

We encourage you to check and read about your purchase & dispatch date before placing an order. Since items ship directly from the designer/artist that made the product(s) you ordered, the time it takes you to receive them would depend on that designers processes.

However, most merchandise should be dispatched within 10-14 business days, if not sooner. 

 

If you think your package is delayed too much, or if you have any other issues, we would want to help!  Please feel free to contact us so we can check on your order and give you an update. Email - hello@canvasandweaves.com

For urgent orders, do get in touch with us and we will try our best to expedite delivery.

 

  1. How do the items I order get to me?

Canvas & Weaves is a marketplace for original art & sustainable fashion. So items purchased on Canvas & Weaves are shipped by the brand/artists that made them. If you ordered multiple items, your order may arrive in more than one shipment. Once an item ships, you'll receive a tracking number for each package via email.

If you have questions about your order, please reach out to us via email at hello@canvasandweaves.com .We will get back to you with an answer as quickly as we can.  

 

  1. How do I track my order?

Once your order has been placed, you will receive an order confirmation via email. This email confirms that your order has been received and sent into production. As soon as your order has finished production, you will receive a second email with a link that will direct you to updated tracking information of your package.

You can get in touch with us on hello@canvasandweaves.com for any questions related to your order or delivery.