SHIPPING FEES ( IN SINGAPORE DOLLARS)
- SINGAPORE – SHOPPING VALUE, $500 & ABOVE – FREE SHIPPING
- SINGAPORE – SHOPPING VALUE BELOW $500 - FEE $12
- REST OF THE WORLD – FLAT FEE - $25
- INDIA – FREE SHIPPING
** free shipping is not eligible to be used in conjunction with any discounts or promotions.
RETURNS
Every single piece goes through stringent quality checks before it is shipped out. Unevenness in colour & texture of print is not a fault but a beautiful characteristic of natural processes.
- If you are not 100% satisfied with your purchase from Canvas & Weaves, you can return your qualifying item(s) for a full refund within 14 days of your purchase.
- Please write to us directly at - hello@canvasandweaves.com , and we will assist you through the return process. We have a right to refuse excessive or unreasonable return requests.
- Returns must be unworn with the original tags attached and with the original packaging; returned merchandise that does not satisfy these requirements may not qualify for a refund.
- Shipping cost will have to be borne by you, the sender.
- The package will need to be shipped to our headquarters in Singapore at the address mentioned below.
25 Balmoral Park
#02-02 Pinewood Gardens
Singapore – 259854
REFUND
Once we receive your qualifying return and approve your refund, Canvas & Weaves will credit your original method of payment. Depending on your financial institution, please allow an additional 2 to 10 business days for the credit to post to your bank or credit card account.
EXCHANGES
We understand that shopping online can be tricky, so we are here to help and make the process as easy as possible! We offer free size exchanges within 14 days of delivery. Please write to us at hello@canvasandweaves.com briefing us about it and the correct size that you would like in exchange, before shipping it back to our postal address as mentioned below. Please contact us if you need any help or have any questions about sizes. We're here to help!
25 Balmoral Park
#02-02 Pinewood Gardens
Singapore – 259854
SALE ITEMS
Items sold under promotions, or at discounted prices are not eligible for returns or exchange.
CUSTOMS & DUTIES
For all international deliveries, customs and duties will have to be paid on arrival by the customer, if applicable.
Questions? Contact us – hello@canvasandweaves.com or call us during office hour at +65 9100 1417, 9 am - 5 pm (GMT+8) or by whatsapp - +65 9271 1141
